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Golf Rose COVID-19 Updates

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August 21, 2020:


Golf Rose Policy Changes – Back to Curbside-Only Visits Effective Immediately

COVID-19 continues to be on the rise in many areas, and Golf Rose clients come from all over Chicagoland and beyond. To ensure the safety of our staff, we are immediately reinstating curbside-only visits. Please follow the protocol listed below upon arrival:

  • Call when you get here, and a Golf Rose employee will retrieve your pet.
  • You can speak with the doctor over the phone before and after the exam.
  • Please keep all personal belongings in your car; only send your pet into the hospital.

For more details on Golf Rose operations, refer to the chart below.



Golf Rose Animal HospitalGolf Rose Pet Lodge & GroomingGolf Rose Pet Store
Services OfferedEssential medical services, illness concerns & emergencies

Priority is always given to emergencies and sick patients.
Regular hours and servicesWe have our usual lines of food, litter and other supplies for dogs and cats as well as a selection of backyard bird seeds, feeders and supplies.
Arrival/PickupCall when you arrive. A Golf Rose employee will come to your car to retrieve your pet and/or you and your pet (per guidelines above). If you would like assistance at your vehicle, please call upon arrival. 

Masks are required to enter our facility.
If you pre-order items, call us when you get here if you would like us to bring them to you.

If you come into the store, a mask is required.
Product Ordering OptionsPhone in your medication/food order and use our drive-thru or visit our online pharmacy for home delivery.n/aOrder online at shop.golfrose.com for curbside pickup or call us at 847-885-3344 to order over the phone. 

(The store IS open for in-store shopping, if preferred.)























Reminders for patients at Golf Rose Animal Hospital:


  • Vaccines, lab work and dental procedures are still important right now to ensure that your pet stays protected and healthy.
  • Please limit tech appointments to essential needs. For example, laser treatment for pain control is likely more essential than a minor nail trim.  Nail trim requests will be referred to Golf Rose Grooming.
  • Please consider postponing elective procedures such as spay/neuter or lump removals (if not a concern). Again, if you’re unsure, give us a call.


Thank you for your support and cooperation. We will continue to evaluate policies regularly so we can ensure we are safely providing services to you and your pets. If you need anything pet related, give us a call. We’re in this together.

 

Previous updates:


May 27, 2020:

Golf Rose Policy Changes – Reopening Beginning June 1

As the state of Illinois begins to reopen, Golf Rose will do the same. Beginning June 1, if you wish to join your pet for his or her appointment at Golf Rose Animal Hospital, you can do so. Please follow the guidelines below we can see patients as efficiently and safely as possible.


  1. Call when you arrive and wait for a Golf Rose employee to escort you and your pet to a room.
  2. Only one person per family is allowed in the building with your pet.
  3. Anyone entering the building must be masked.
  4. Our waiting room is closed; we will allow one client/patient per doctor in the hospital at a time. Please wait in your car until a staff member comes to escort you to a clean and sanitized room.


Curbside service is still an option. Call when you get here, and a Golf Rose employee will retrieve your pet. You can speak with the doctor over the phone. Please keep all personal belongings in your car; only send your pet into the hospital.

Policies at Golf Rose Pet Lodge & Grooming and Golf Rose Pet Store remain the same. Refer to the chart below as a reminder and please call us at 847-885-3344 with any questions.




Golf Rose Animal HospitalGolf Rose Pet Lodge & GroomingGolf Rose Pet Store
Services Offered

Essential medical services, illness concerns & emergencies


Priority is always given to emergencies and sick patients.

Regular hours and servicesWe have our usual lines of food, litter and other supplies for dogs and cats as well as a selection of backyard bird seeds, feeders and supplies.
Arrival/Pick-up

Call when you arrive. A Golf Rose employee will come to your car to retrieve your pet and/or you and your pet (per guidelines above). 


Masks are required to enter the hospital.

If you would like assistance at your vehicle, please call upon arrival. 


Masks are required to enter our facility.

If you pre-order items, call us when you get here if you would like us to bring them to you.


If you come into the store, a mask is required.

Product Ordering OptionsPhone in your medication/food order and use our drive-thru or visit our online pharmacy for home delivery.n/a

Order online at shop.golfrose.com for curbside pickup or call us at 847-885-3344 to order over the phone. 


(The store IS open for in-store shopping, if preferred.)























Reminders for patients at Golf Rose Animal Hospital:

  • Vaccines, lab work and dental procedures are still important right now to ensure that your pet stays protected and healthy.
  • Please limit tech appointments to essential needs. For example, laser treatment for pain control is likely more essential than a minor nail trim.  Nail trim requests will be referred to Golf Rose Grooming.
  • Please consider postponing elective procedures such as spay/neuter or lump removals (if not a concern). Again, if you’re unsure, give us a call.


About Friendly & Feral Cat Rescue:

  • All adoption-ready cats have been moved to foster homes. They will not be back for viewing at Golf Rose Pet Store until a later date.
  • If you are interested in one of the cats, please contact Ken Mintz with Friendly & Feral Cat Rescue at 847-394-0260 or email mintzoinkoink@aol.com.


Thank you all for your support and cooperation as we work through new policies. We are doing what we can to provide our services safely to you and your pets. If you need anything pet related, give us a call. We’re in this together.


3/22/2020:


We know you may have new questions regarding access to your pet care per the newest COVID-19 related protocols. All of Golf Rose (Animal Hospital, Lodge & Grooming and Pet Supply Store) are essential businesses and will remain open for regular business hours.

We are continuing to implement our disinfection and sanitation practices as well as the social distancing protocols per Centers for Disease Control and Prevention recommendations. Changes to business practices are outlined below. If you have any questions, please call us at 847-885-3344 (hospital or pet store) or 847-885-2122 (lodge & grooming).




Golf Rose Animal HospitalGolf Rose Pet Lodge & GroomingGolf Rose Pet Store
Services Offered

​Essential medical services, illness concerns & emergencies

Priority is always given to emergencies and sick patients.

Regular hours and servicesWe have our usual lines of food, litter and other supplies for dogs and cats.
Arrival/Pick-upCall when you arrive and a technician will retrieve your pet. You can discuss the appointment over the phone with our doctors and staff. Exceptions may apply. Call if you feel you need to come in to the clinic.


If you would like assistance at your vehicle, please call upon arrival and we'll help you. You can discuss lodging/grooming needs over the phone, too.

If you pre-order items, call us when you get here so we can bring them out to you.


If you need to come in to the store, once you’re done shopping, feel free to leave your cart/items at the front and finish the transaction from your car, over the phone.

Product Ordering OptionsPhone in your medication/food order and use our drive-thru or visit our online pharmacy.n/aOrder online at shop.golfrose.com for curbside pickup or call us at 847-885-3344 to order over the phone.


















 

 
At Golf Rose Animal Hospital:


  • Vaccines, lab work and dental procedures are still important right now to ensure that your pet stays protected and healthy.
  • Please limit tech appointments to essential needs. For example, laser treatment for pain control is likely more essential than a minor nail trim.  
  • Please consider postponing elective procedures such as spay/neuter or lump removals (if not a concern). Again, if you’re unsure, give us a call.



About Friendly & Feral Cat Rescue:

  • All adoption-ready cats have been moved to foster homes. They will not be back for viewing at Golf Rose Pet Store until the “shelter in place” restrictions are lifted.
  • If you are interested in one of the cats, please contact Ken Mintz with Friendly & Feral Cat Rescue at 847-394-0260 or email mintzoinkoink@aol.com.


We appreciate the compassion and understanding we’ve seen from our clients during this time. Thank you for your continuous support. Remember, Golf Rose is with you during this time. If you need anything pet related, give us a call. We’ll get through this together.


3/18/2020: 


At this time all of our facilities are maintaining regular business hours. If you feel sick or uncomfortable coming into our hospital and still need to bring your pet, please call when you arrive. One of our technicians will come out to get your pet. You can talk to the doctor over the phone. Additionally, please note that ALL exams will take place in our back treatment area to reduce public exposure for our staff. If you decide to come into the hospital, you are welcome to wait in an exam room while we take your pet back for their appointment.

If you need to make or cancel an appointment at the hospital or lodge/grooming services please call us at 847-885-3344 (hospital) or 847-885-2122 (lodge and grooming). 

If you are in need of medication, supplements or prescription diets, remember that you can use our online pharmacy to get items shipped directly to your home.
 
For the fastest updates on Golf Rose, follow us on Facebook. 

If you have any questions or concerns, feel free to call us.




3/13/2020:

With the growing concern about coronavirus (COVID-19), we want to assure you that at each Golf Rose facility, the safety of you and your pets is our top priority. We know you want to keep your family, which includes your pets, safe and we’re here for all of you.

Our daily operations at Golf Rose Animal Hospital, Golf Rose Pet Lodge and Golf Rose Pet Store have always included regular cleaning and sanitation, and we have increased frequency of cleanings to help protect you and our team members. In addition to cleaning exam rooms, grooming areas and boarding runs between uses, our team disinfects frequently touched areas such as counters, doors, shopping carts and benches.

Currently, all of our facilities are maintaining our regular business hours, but if you feel sick and need to cancel an appointment, please call us at 847-885-3344 (hospital) or 847-885-2122 (lodge and grooming) to reschedule. We have sanitizer and facial tissues for client use in our exam rooms and common areas, and we will continue to refer to the World Health Organization, Centers for Disease Control and Prevention (CDC) and other public health agencies to determine safety protocol for our clients and staff.

Please keep in mind that at this time, neither the World Health Organization nor the CDC have determined that your pets are at risk for COVID-19, so there is no additional action needed in order to protect them. For additional information and updates on COVID-19, we recommend referring to the CDC and World Health Organization websites.

https://www.cdc.gov/coronavirus/index.html

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

If you are in need of medication, supplements or prescription diets, remember that you can use our online pharmacy to get items shipped directly to your home.

During this time, we are continuing to plan future community events, such as our Easter Bunny visit, but as things progress with COVID-19 updates, we will cancel/reschedule as necessary. Again, the safety of our community is our top priority. For updates on Golf Rose events, follow us on Facebook or subscribe to our regular email list. 

If you have any questions or concerns, feel free to call us.​