COVID-19 Updates
July 11, 2022: Masks are not required, but they are strongly recommended at all Golf Rose facilities. If you have tested positive for COVID-19 or have recently been in close contact with someone who has tested positive, please do not come inside our facilities. Either have someone else bring your pet or request curbside service. If five days have passed since your positive result, please continue to wear a mask in our facilities until you have a negative test result or until 10 days have passed. Thank you for helping us keep our clients and staff safe and healthy.
May 2, 2022: Masks are not required, but they are strongly recommended at all Golf Rose facilities.
April 20, 2022:
ATTENTION: Effective immediately, we are temporarily returning to curbside service at Golf Rose Animal Hospital due to the uptick in COVID positive cases. We sincerely appreciate your patience and understanding in this matter, and we want to be able to stay open for you and your pets.
Please know that if a client is ever considered in close contact (per CDC guidelines) with a team member who tests positive, they will be notified.
Call 847-885-3344 to check in for your appointment. If you are picking up food or medication, please use our drive-thru.
Masks are required while inside any Golf Rose facility.
August 22, 2021:
Per the Cook County Health Department, masks will once be required indoors in public places for anyone (regardless of vaccination status) over the age of 2 and medically able to wear them beginning Monday, August 2021. This includes Golf Rose Animal Hospital, Golf Rose Pet Lodge & Grooming and Golf Rose Pet Store. In an effort to remain open and limit traffic in the hospital, please bring only one person per pet/visit inside. Exceptions may apply for emergencies/euthanasia. Contact us with any questions.
- If you are sick, immunocompromised or prefer curbside appointments for any reason, we can still accommodate this.
- All technician appointments (suture removals, nail trims, anal gland expressions, etc.) will remain curbside-only.
- When you arrive for a technician appointment, please remain in your car and call 847-885-3344 *3 to check-in.
- If you are picking up food or prescriptions or dropping off a sample, please continue to use our drive-thru service.
- If you or anyone in your household is feeling under the weather or are in quarantine due to COVID exposure, please reschedule your appointment or call us to discuss options if your pet is sick.
June 16, 2021:
Per the CDC and state of Illinois Phase 5 guidelines, we are reopening our hospital. We ask that you have patience and adhere to our safety guidelines.
- For the safety of our staff and clients, if you are not vaccinated, please wear a face covering/mask. Vaccinated individuals do not need to wear a mask.
- If you are sick, immunocompromised or prefer curbside appointments for any reason, we can still accommodate this.
- All technician appointments (suture removals, nail trims, anal gland expressions, etc.) will remain curbside-only.
- When you arrive for a technician appointment, please remain in your car and call 847-885-3344 *3 to check-in.
- If you are picking up food or prescriptions or dropping off a sample, please continue to use our drive-thru service.
- If you or anyone in your household is feeling under the weather or are in quarantine due to COVID exposure, please reschedule your appointment or call us to discuss options if your pet is sick.
June 10, 2021:
We are excited to announce that we will begin our transition towards in-person appointments starting June 14. We will start with a modified curbside system and follow essential health and safety guidelines to ensure a smooth transition.
If you prefer to remain 100% curbside, we can still accommodate that. Please see below for our new in-person protocols:
- One client per patient may accompany their pet(s) into the hospital. Exceptions for euthanasia and emergencies may be made by the doctor.
- Masks are required while in the hospital; Golf Rose staff will wear masks while interacting with clients.
- When you arrive, please remain in your car and call 847-885-3344 *3 to check-in. We will call you back when a room is ready for you. When we do so, please enter the building and go directly to your designated room.
- If you are picking up food or prescriptions or dropping off a sample, please continue to use our drive-thru service.
- All technician appointments (suture removals, nail trims, anal gland expressions, etc.) will remain curbside-only.
- If you or anyone in your household is feeling under the weather or are in quarantine due to COVID exposure, please reschedule your appointment or call us to discuss options if your pet is sick.
April 7, 2021:
As more of the population gets vaccinated and COVID-19 positivity and hospitalization rates continue to fall, we are all looking forward to the eventual “return to normal.” We know many businesses have reopened their doors already, but at Golf Rose we are remaining curbside-only for the time being. We miss seeing your faces and the fun conversations and stories we exchange about your pets, but curbside service is the safest option for you and our team. Golf Rose is continually monitoring CDC recommendations as new information is available and we will reopen our doors as soon as we feel it is best for everyone. Thank you for understanding.
Policies remain the same as posted on December 16, 2020 (below). If you have any questions, please call us at 847-885-3344.
December 16, 2020:
Golf Rose Policy Changes – Scheduling Essential Appointments Only
Due to the current pandemic, our hospital has seen an increase in appointment requests as well as emergencies. We are using all available resources to support our clients, but in order to practice best medicine, we must decrease the volume of patients our staff is seeing.
Effective immediately:
- ALL appointment times will be increased to 60 minutes to allow more cleaning time between appointments as well as spacing to decrease wait times and allow for emergency flexibility.
- Only ESSENTIAL appointments will be scheduled. See below for details.
- Nail trims, anal gland expression and other grooming requests, will be referred to Golf Rose Pet Lodge & Grooming. Call 847-885-2122 to schedule an appointment.
Reminders for patients at Golf Rose Animal Hospital:
- Vaccines, lab work and dental procedures are still important right now to ensure that your pet stays protected and healthy. If your pet is due for an annual exam, call us today. Unsure on your pet’s annual/vaccine due date? Call 847-885-3344.
- Please limit tech appointments to essential needs. For example, laser treatment for pain control is likely more essential than a minor nail trim.
- Please consider postponing elective procedures such as spay/neuter or lump removals (if not a concern). Again, if you’re unsure, give us a call.
Thank you for your continued support during this time.
| Golf Rose Animal Hospital | Golf Rose Pet Lodge & Grooming | Golf Rose Pet Store | |
| Services Offered | Essential medical services, illness concerns & emergencies Priority is always given to emergencies and sick patients. |
Regular hours and services | We have our usual lines of food, litter and other supplies for dogs and cats as well as a selection of backyard bird seeds, feeders and supplies. |
| Arrival/Pickup | Call when you arrive. A Golf Rose employee will come to your car to retrieve your pet. | If you would like assistance at your vehicle, please call upon arrival. Face coverings are required to enter our facility. |
If you pre-order items, call us when you get here if you would like curbside assistance. Face coverings are required for all people entering the pet store. |
| Product Ordering Options | Phone in your medication/food order and use our drive-thru or visit our online pharmacy for home delivery. | n/a | Order online at https://golfroseah.vetsfirstchoice.com/ for curbside pickup or call us at 847-885-3344 to order over the phone.
The store IS open for in-store shopping, if preferred. |
August 21, 2020
Golf Rose Policy Changes – Back to Curbside-Only Visits Effective Immediately
COVID-19 continues to be on the rise in many areas, and Golf Rose clients come from all over Chicagoland and beyond. To ensure the safety of our staff, we are immediately reinstating curbside-only visits. Please follow the protocol listed below upon arrival:
- Call when you get here, and a Golf Rose employee will retrieve your pet.
- You can speak with the doctor over the phone before and after the exam.
- Please keep all personal belongings in your car; only send your pet into the hospital.
For more details on Golf Rose operations, refer to the chart below.
| Golf Rose Animal Hospital | Golf Rose Pet Lodge & Grooming | Golf Rose Pet Store | |
| Services Offered | Essential medical services, illness concerns & emergencies
Priority is always given to emergencies and sick patients. |
Regular hours and services | We have our usual lines of food, litter and other supplies for dogs and cats as well as a selection of backyard bird seeds, feeders and supplies. |
| Arrival/Pickup | Call when you arrive. A Golf Rose employee will come to your car to retrieve your pet and/or you and your pet (per guidelines above). | If you would like assistance at your vehicle, please call upon arrival.
Masks are required to enter our facility. |
If you pre-order items, call us when you get here if you would like us to bring them to you.
If you come into the store, a mask is required. |
| Product Ordering Options | Phone in your medication/food order and use our drive-thru or visit our online pharmacy for home delivery. | n/a | Order online at https://golfroseah.vetsfirstchoice.com/ for curbside pickup or call us at 847-885-3344 to order over the phone.
(The store IS open for in-store shopping, if preferred.) |
Reminders for patients at Golf Rose Animal Hospital:
- Vaccines, lab work and dental procedures are still important right now to ensure that your pet stays protected and healthy.
- Please limit tech appointments to essential needs. For example, laser treatment for pain control is likely more essential than a minor nail trim. Nail trim requests will be referred to Golf Rose Grooming.
- Please consider postponing elective procedures such as spay/neuter or lump removals (if not a concern). Again, if you’re unsure, give us a call.
Thank you for your support and cooperation. We will continue to evaluate policies regularly so we can ensure we are safely providing services to you and your pets. If you need anything pet related, give us a call. We’re in this together.
May 27, 2020:
Golf Rose Policy Changes – Reopening Beginning June 1
As the state of Illinois begins to reopen, Golf Rose will do the same. Beginning June 1, if you wish to join your pet for his or her appointment at Golf Rose Animal Hospital, you can do so. Please follow the guidelines below we can see patients as efficiently and safely as possible.
- Call when you arrive and wait for a Golf Rose employee to escort you and your pet to a room.
- Only one person per family is allowed in the building with your pet.
- Anyone entering the building must be masked.
- Our waiting room is closed; we will allow one client/patient per doctor in the hospital at a time. Please wait in your car until a staff member comes to escort you to a clean and sanitized room.
Curbside service is still an option. Call when you get here, and a Golf Rose employee will retrieve your pet. You can speak with the doctor over the phone. Please keep all personal belongings in your car; only send your pet into the hospital.
Policies at Golf Rose Pet Lodge & Grooming and Golf Rose Pet Store remain the same. Refer to the chart below as a reminder and please call us at 847-885-3344 with any questions.
| Golf Rose Animal Hospital | Golf Rose Pet Lodge & Grooming | Golf Rose Pet Store | |
| Services Offered | Essential medical services, illness concerns & emergencies Priority is always given to emergencies and sick patients. |
Regular hours and services | We have our usual lines of food, litter and other supplies for dogs and cats as well as a selection of backyard bird seeds, feeders and supplies. |
| Arrival/Pick-up | Call when you arrive. A Golf Rose employee will come to your car to retrieve your pet and/or you and your pet (per guidelines above). Masks are required to enter the hospital. |
If you would like assistance at your vehicle, please call upon arrival. Masks are required to enter our facility. |
If you pre-order items, call us when you get here if you would like us to bring them to you. If you come into the store, a mask is required. |
| Product Ordering Options | Phone in your medication/food order and use our drive-thru or visit our online pharmacy for home delivery. | n/a | Order online at https://golfroseah.vetsfirstchoice.com/ for curbside pickup or call us at 847-885-3344 to order over the phone. (The store IS open for in-store shopping, if preferred.) |
Reminders for patients at Golf Rose Animal Hospital:
- Vaccines, lab work and dental procedures are still important right now to ensure that your pet stays protected and healthy.
- Please limit tech appointments to essential needs. For example, laser treatment for pain control is likely more essential than a minor nail trim. Nail trim requests will be referred to Golf Rose Grooming.
- Please consider postponing elective procedures such as spay/neuter or lump removals (if not a concern). Again, if you’re unsure, give us a call.
About Friendly & Feral Cat Rescue:
- All adoption-ready cats have been moved to foster homes. They will not be back for viewing at Golf Rose Pet Store until a later date.
- If you are interested in one of the cats, please contact Ken Mintz with Friendly & Feral Cat Rescue at 847-394-0260 or email [email protected].
Thank you all for your support and cooperation as we work through new policies. We are doing what we can to provide our services safely to you and your pets. If you need anything pet related, give us a call. We’re in this together.
3/22/2020:
We know you may have new questions regarding access to your pet care per the newest COVID-19 related protocols. All of Golf Rose (Animal Hospital, Lodge & Grooming and Pet Supply Store) are essential businesses and will remain open for regular business hours.
We are continuing to implement our disinfection and sanitation practices as well as the social distancing protocols per Centers for Disease Control and Prevention recommendations. Changes to business practices are outlined below. If you have any questions, please call us at 847-885-3344 (hospital or pet store) or 847-885-2122 (lodge & grooming).
| Golf Rose Animal Hospital | Golf Rose Pet Lodge & Grooming | Golf Rose Pet Store | |
| Services Offered | Essential medical services, illness concerns & emergencies Priority is always given to emergencies and sick patients. | Regular hours and services | We have our usual lines of food, litter and other supplies for dogs and cats. |
| Arrival/Pick-up | Call when you arrive and a technician will retrieve your pet. You can discuss the appointment over the phone with our doctors and staff. Exceptions may apply. Call if you feel you need to come in to the clinic. | If you would like assistance at your vehicle, please call upon arrival and we’ll help you. You can discuss lodging/grooming needs over the phone, too. | If you pre-order items, call us when you get here so we can bring them out to you. If you need to come in to the store, once you’re done shopping, feel free to leave your cart/items at the front and finish the transaction from your car, over the phone. |
| Product Ordering Options | Phone in your medication/food order and use our drive-thru or visit our online pharmacy. | n/a | Order online at shop.golfrose.com for curbside pickup or call us at 847-885-3344 to order over the phone. |
At Golf Rose Animal Hospital:
- Vaccines, lab work and dental procedures are still important right now to ensure that your pet stays protected and healthy.
- Please limit tech appointments to essential needs. For example, laser treatment for pain control is likely more essential than a minor nail trim.
- Please consider postponing elective procedures such as spay/neuter or lump removals (if not a concern). Again, if you’re unsure, give us a call.
About Friendly & Feral Cat Rescue:
- All adoption-ready cats have been moved to foster homes. They will not be back for viewing at Golf Rose Pet Store until the “shelter in place” restrictions are lifted.
- If you are interested in one of the cats, please contact Ken Mintz with Friendly & Feral Cat Rescue at 847-394-0260 or email [email protected].
We appreciate the compassion and understanding we’ve seen from our clients during this time. Thank you for your continuous support. Remember, Golf Rose is with you during this time. If you need anything pet related, give us a call. We’ll get through this together.
3/18/2020:
At this time all of our facilities are maintaining regular business hours. If you feel sick or uncomfortable coming into our hospital and still need to bring your pet, please call when you arrive. One of our technicians will come out to get your pet. You can talk to the doctor over the phone. Additionally, please note that ALL exams will take place in our back treatment area to reduce public exposure for our staff. If you decide to come into the hospital, you are welcome to wait in an exam room while we take your pet back for their appointment.
If you need to make or cancel an appointment at the hospital or lodge/grooming services please call us at 847-885-3344 (hospital) or 847-885-2122 (lodge and grooming).
If you are in need of medication, supplements or prescription diets, remember that you can use our online pharmacy to get items shipped directly to your home.
For the fastest updates on Golf Rose, follow us on Facebook.
If you have any questions or concerns, feel free to call us.
3/13/2020:
With the growing concern about coronavirus (COVID-19), we want to assure you that at each Golf Rose facility, the safety of you and your pets is our top priority. We know you want to keep your family, which includes your pets, safe and we’re here for all of you.
Our daily operations at Golf Rose Animal Hospital, Golf Rose Pet Lodge and Golf Rose Pet Store have always included regular cleaning and sanitation, and we have increased frequency of cleanings to help protect you and our team members. In addition to cleaning exam rooms, grooming areas and boarding runs between uses, our team disinfects frequently touched areas such as counters, doors, shopping carts and benches.
Currently, all of our facilities are maintaining our regular business hours, but if you feel sick and need to cancel an appointment, please call us at 847-885-3344 (hospital) or 847-885-2122 (lodge and grooming) to reschedule. We have sanitizer and facial tissues for client use in our exam rooms and common areas, and we will continue to refer to the World Health Organization, Centers for Disease Control and Prevention (CDC) and other public health agencies to determine safety protocol for our clients and staff.
Please keep in mind that at this time, neither the World Health Organization nor the CDC have determined that your pets are at risk for COVID-19, so there is no additional action needed in order to protect them. For additional information and updates on COVID-19, we recommend referring to the CDC and World Health Organization websites.
https://www.cdc.gov/coronaviru…
https://www.who.int/emergencie…
If you are in need of medication, supplements or prescription diets, remember that you can use our online pharmacy to get items shipped directly to your home.
During this time, we are continuing to plan future community events, such as our Easter Bunny visit, but as things progress with COVID-19 updates, we will cancel/reschedule as necessary. Again, the safety of our community is our top priority. For updates on Golf Rose events, follow us on Facebook or subscribe to our regular email list.
If you have any questions or concerns, feel free to call us.
